Shipping & Delivery

We know you’ll be looking forward to receiving your hair, we aim to make delivery as clear and straightforward as possible, with tracked services used for all orders.

All orders are sent using tracked delivery services, and tracking information will be provided once your order has been dispatched.

UK Hair Orders

In-stock hair extensions, closures and frontals ordered before 1pm Monday–Friday are normally dispatched the same working day.

Orders placed after 1pm, at weekends or on UK bank holidays will normally be dispatched on the next working day.

UK delivery options:

Standard Tracked Delivery — £4.99

Estimated delivery: 2–4 working days after dispatch.

Tracked 24 — £5.99

Aims to arrive the next working day after dispatch.

Express Next Working Day — £9.99

Guaranteed next-working-day delivery after dispatch, subject to the carrier’s service terms and eligible UK destinations.

Please remember that delivery times begin from the date your order is dispatched, not from the moment the order is placed.

Birmingham Collection

Same-day collection is available in Birmingham between 10am and 3pm for in-stock hair extensions, closures and frontals.

Please contact us before ordering to confirm availability and arrange your collection time.

Made-to-order wigs can also be collected from Birmingham once your wig is ready.

Custom Wig Orders

Custom wigs require additional preparation because they are individually constructed and finished for each customer.

Please allow approximately 5-7 working days for wig construction unless a different timeframe has been agreed with you.

Delivery time begins once your completed wig has been dispatched.

You will receive tracking information when your order is on its way.

International Delivery

We ship internationally.

Available delivery services, estimated delivery times and the current cost for your destination will be shown during checkout.

International delivery estimates begin from the date your order is dispatched.

Please be aware that international orders may be subject to local customs duties, import taxes or clearance charges. These charges are determined by the destination country and are the responsibility of the recipient unless otherwise stated.

Customs processing can occasionally cause delays outside our control.

Tracking Your Order

Once your order has been dispatched, you will receive tracking information so you can follow its journey.

Please ensure that your email address, delivery address and contact details are correct when placing your order.

If you notice an error shortly after ordering, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has been dispatched.

Delayed, Missing or Damaged Parcels

If your parcel is delayed, arrives damaged or appears to be missing, please contact us as soon as possible and we will help investigate the issue with the delivery carrier.

If tracking shows that a parcel has been delivered but you cannot locate it, please also contact us promptly so that we can investigate.

Where a parcel is confirmed as lost or damaged before it reaches you, we will deal with the matter in accordance with your consumer rights and the circumstances of the delivery.

Delivery Estimates

We do our best to provide accurate delivery estimates, but occasional delays can occur due to severe weather, customs, carrier disruption, peak periods or other circumstances outside our reasonable control.

If there is a problem with your order, please contact us and we will do our best to help.